Stay Informed: A Letter from the CEO Regarding Recent Scams


 A Letter from the CEO Regarding Recent Scams

Dear CRCU Member, 

Recently we’ve observed a concerning increase in social engineering and impersonation scams targeting our members, indicating a trend on the rise. These scammers are generally seeking alternative methods to obtain your personal information. A scammer will do everything they can to appear as if they are a real CRCU employee attempting to assist you with your account. Some of their techniques can include sending a spoofed email or text message purporting to be from CRCU alerting you of suspicious debit card activity. 

It’s important to emphasize that we would never ask for your Account Number, Online Banking Login Information, Passwords, Name, Address, SSN, Credit or Debit Card Numbers, PIN (Personal Identification Number) CVV, or Zelle/Online Banking Verification Codes whether over the phone or via any other communication channel. If you receive an email, website pop-up, or text requesting this information or with a suspicious link, do not respond, however alert the credit union by calling 281-422-3611. Your privacy and security are of utmost importance to us. 

When calling directly into the credit union you may be asked to verify confidential information, but CRCU will never send you an unprompted text message and/or email link requesting this information. However, some members may receive a text, phone call, or email from us asking for year of birth verification when seeking collection efforts for past due items.

We urge you to remain vigilant and refrain from providing your online banking credentials or personal information to anyone contacting you and claiming to represent CRCU. If you ever feel uncertain or uncomfortable, please don’t hesitate to end the conversation and reach out to us at 281-422-3611.

I want to express our sincere appreciation for your continued trust and support as valued members. Once again, your safety and security are our top priorities, and we are committed to ensuring the integrity of your information. 

Thank you for your attention to the matter. 

 

Sincerely,

Russell Ballard
President/CEO